JOB OUTLINE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

This role offers an exciting opportunity for a driven and tech-savvy individual to contribute to the success of our organization by bridging the gap between IT and business needs. As an IT Junior Business Solutions Specialist, you will play a key role in identifying business challenges, developing, and implementing IT solutions, and driving positive change.

RESPONSIBILITIES:

Hands-on Support:

<ul>
	<li>Assisting with data collection and analysis to identify business challenges and opportunities for improvement.</li>
	<li>Participating&nbsp;in the development and implementation of IT solutions, including software selection, configuration, and testing.</li>
	<li>Providing&nbsp;technical support to internal users and assisting with troubleshooting issues.</li>
	<li>Conducting user training and documentation for new systems and processes</li>
</ul>

Change Management:

<ul>
	<li>Supporting the development and implementation of change management plans for IT solutions.</li>
	<li>Communicating&nbsp;effectively with stakeholders to ensure understanding and adoption of new technologies and processes.</li>
	<li>Assisting with user training and change management activities.</li>
</ul>

Budgeting and KPIs:

<ul>
	<li>Assisting with the development and monitoring of IT project budgets.</li>
	<li>Tracking key performance indicators (KPIs) for IT solutions and reporting on progress towards objectives.</li>
	<li>Conducting cost-benefit analysis for proposed IT solutions.</li>
</ul>

&nbsp; &nbsp; &nbsp; Assisting the IT Business Solutions Manager:

<ul>
	<li>Managing&nbsp;assigned projects and tasks independently with minimal supervision.</li>
	<li>Attending meetings, taking notes, and preparing reports as needed.</li>
	<li>Conducting research and preparing presentations on relevant IT topics.</li>
	<li>Staying up to date on the latest IT trends and technologies.</li>
</ul>

GENERAL

<ul>
	<li>Be knowledgeable and adhere to the company policies &amp; procedures.</li>
	<li>Maintaining confidentiality about information being processed, accessed, or stored.</li>
	<li>Performing all duties to ensure the deliverables are achieved for the success of the department and its initiatives.</li>
</ul>

SKILLS &amp; COMPETENCIES

<ul>
	<li>Diploma in IT/Computer Studies or an equivalent.</li>
	<li>Experience in Project Management.</li>
	<li>Strong communication and problem-solving skills.</li>
	<li>Experience dealing with external stakeholders.</li>
	<li>Ambitious, good attitude, willing to learn and promote teamwork spirit.</li>
	<li>Sound Experience in Microsoft platforms and products i.e., Word, Excel, and PowerPoint.</li>
	<li>Experienced working in multi-site organisations environment.</li>
	<li>Must be willing to be on-call and travel to off-sites.</li>
</ul>

JOB OUTLINE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

This role offers an...

IT Junior Business Solution Specialist

This multifaceted role demands a blend of technical prowess, leadership acumen, and strategic thinking. The ideal candidate will be a hands-on leader adept at navigating change, managing budgets, tracking KPIs, fostering a successful team, and ensuring robust IT infrastructure and security.

RESPONSIBILITIES:

<ul>
	<li>Manage and maintain IT infrastructure: Oversee the smooth operation of servers, networks, storage, and other critical systems.</li>
	<li>Implement and maintain security controls: Enforce security policies, configure firewalls, manage access controls, and conduct vulnerability assessments to safeguard sensitive data.</li>
	<li>Troubleshoot and resolve IT issues: Diagnose and resolve technical problems efficiently, minimizing downtime and ensuring system availability.</li>
	<li>Stay abreast of evolving technologies: Continuously learn and adapt to emerging trends in infrastructure and security solutions.</li>
	<li>Lead and manage IT infrastructure and security changes: Develop and execute comprehensive change management plans to minimize disruption and ensure successful implementation.</li>
	<li>Communicate effectively with stakeholders: Clearly explain technical concepts to both technical and non-technical audiences, fostering collaboration and buy-in.</li>
	<li>Train and support users: Provide clear and concise training on new technologies and processes, ensuring user proficiency and maximizing system utilization.</li>
	<li>Develop and manage IT infrastructure and security budgets: Allocate resources effectively, considering long-term needs, potential return on investment (ROI), and cost optimization.</li>
	<li>Negotiate with vendors and service providers: Secure the best possible deals for hardware, software, and security solutions.</li>
	<li>Monitor and track IT expenditures: Identify cost-saving opportunities and ensure adherence to budgetary constraints.</li>
</ul>

SKILLS &amp; COMPETENCIES 

<ul>
	<li>Bachelor&rsquo;s Degree/Diploma in IT/Computer Studies or an equivalent.</li>
	<li>Minimum 4 years&rsquo; experience in a Team Leader or Management position.</li>
	<li>Has the ability to drive the team deliver projects within the stipulated timelines and with quality.</li>
	<li>Must have strong communication.</li>
	<li>Must have strong problem-solving skills.</li>
	<li>Ambitious, good attitude, willing to learn and promote teamwork spirit.</li>
	<li>Experience in IT Networking &amp; IT Security methodologies.</li>
	<li>Experience in Data Centre Infrastructure such as Servers, Storage, Clustering and Network Appliances.</li>
	<li>Experience in Data Centre Applications such as VMware, Veeam, VPN, 3CX PABX Systems, and other relevant services</li>
	<li>Experience in ITIL Processes &amp; IT Operations best practices.</li>
	<li>Sound Experience in Microsoft platforms and products such as Microsoft Office 365 &amp; Advanced Threat Protection.</li>
	<li>Experienced working in multi-site organisations environment.</li>
	<li>Must be willing to be on-call and travel to off-sites.</li>
</ul>

&nbsp;

This multifaceted role demands a blend of technical prowess, leadership acumen, and strategic thinking. The ideal candidate will be a hands-on leader adept at navigating change, managing budgets,...

IT Infrastructure, Operations & Security Manager

To channel and handle all customer and consumer contacts.

TASKS:

<ul>
	<li>Receiving&nbsp;customer and consumer contacts by telephone, personal visit, fax, email etc&hellip;</li>
	<li>Logging in Consumer Information System all received contacts and other contacts received by other Company employees.</li>
	<li>Inputting&nbsp;into CIS system all relevant product information for product quality complaints.</li>
	<li>To personally resolve contacts where possible or channel contact to relevant department.&nbsp;</li>
	<li>To follow&ndash;up all contacts so as to ensure all contacts are closed in a satisfactory manner and in the shortest time possible.</li>
	<li>Performing&nbsp;visits to consumers and/or customers to resolve complaints.</li>
	<li>Performing ad hoc market surveys as part of the company&rsquo;s TAM program</li>
	<li>Preparing and presenting on a weekly basis report on trade complaints.</li>
	<li>Analysing contacts in order to determine any trends or multiple complaints from the same lot and inform the Quality Assurance Manager.</li>
	<li>Immediately inform the Quality Assurance Manager and the Incident Management Team of any serious complaints</li>
	<li>Preparing&nbsp;and presenting regular reports concerning the number and type of contacts, as well as receiving feedback.</li>
</ul>

SKILLS &amp; COMPETENCIES&nbsp;

1. &nbsp; Minimum 3 years experience in customer care or customer relations.

2. &nbsp; Proficient in IT systems and Microsoft Office.&nbsp;

3.&nbsp; &nbsp;Well-spoken and good communication skills.&nbsp;

4.&nbsp; &nbsp; Good customer relation skills.&nbsp;

To channel and handle all customer and consumer contacts.

TASKS:


	Receiving&nbsp;customer and consumer contacts by telephone, personal visit, fax, email etc&hellip;
	Logging in Consumer...

Customer Care Coordinator

General Soft Drinks Co Ltd in Malta is looking to recruit a&nbsp;Market Activator to join their team on a full-time basis.&nbsp; 
 
JOB OUTLINE:&nbsp; 
To develop the market and activate new outlets within an assigned territory while promoting company products and maximizing profit by retaining and controlling the execution of existing outlets and better activation. 
&nbsp;

<div>TASKS:

<ul>
	<li>To ensure merchandising standards are consequently executed to the highest level and outlet stock is managed properly.</li>
	<li>To take care of accurate product placement in customers&#39; outlets, product rotation, and product displays expanding in outlets.</li>
	<li>To take part in promotional actions and activities organized by the Sales and Marketing Department.</li>
	<li>To place company assets and other Company Activation material as per business needs.</li>
	<li>To execute and implement all channel strategies for existing customers.</li>
	<li>To identify business opportunities and discuss such opportunities with the Channel Activation Manager.</li>
	<li>To visit existing outlets on regular basis strictly in accordance with the calling sequence.</li>
	<li>To ensure proper activation in every outlet as directed by the Channel Activation Coordinators so to optimize sales through marketing strategies.</li>
	<li>To build strong business relationships with customer</li>
	<li>To collect data/information about the market and report to the Channel Activation Coordinators. To report competition activity such as deals on packages launched, new equipment used, and other information we consider meaningful.</li>
	<li>To manage the placement of assets and promotions according to Company standards, ensuring return on investment criteria.</li>
	<li>To be a positive and effective member of the Activation team and strive to achieve Company objectives.</li>
	<li>To perform other duties or responsibilities specified by the superior, resulting from the actual and specific requirements of the job in each location.</li>
	<li>Respond to dissatisfied customers with prompt resolution of any product or service problems that may occur.</li>
	<li>To handle damages as per company procedures.</li>
	<li>To collect data on the stock in outlets when required and instructed by the Channel Activation Coordinator.</li>
	<li>To support the Sales team with the coordination and monitoring of PICOS and Must Stock Lists.</li>
</ul>
</div>

 
SKILLS &amp; COMPETENCIES:

<ul>
	<li>Computer-literate.</li>
	<li>Fluency in English and Maltese.</li>
	<li>Valid Driving License in Category B.</li>
	<li>Applicants must be in possession of own vehicle.</li>
	<li>Excellent communication and negotiating skills.</li>
	<li>Previous experience in the food and beverage industry is preferred.</li>
	<li>Outgoing and pleasant disposition.</li>
</ul>

 
General Soft Drinks Co Ltd: 
The General Soft Drinks Co Ltd is responsible for manufacturing a wide range of soft drinks across Malta. We do this for brands owned by The Coca Cola Company (TCCC) including Coca-Cola, Diet Coke, Coke Zero, Fanta, Dr. Pepper, Sprite, Schweppes, and Kristal. We are an independent Coca Cola bottler and are the sole licensed bottler for products of TCCC in Malta. We employ over 240 people in Malta and Gozo at our manufacturing site, offices, and distribution centers. Our Company is committed to minimizing the environmental impact of our products and operations, with a particular focus on recycling, water stewardship energy, and climate protection. Through our sister company, GSD Marketing Ltd we sell and distribute TCCC products manufactured in Malta as well as import, sell and distribute other TCCC products including Nestea, Cappy Juices and Powerade. We also import, sell and distribute other brands including Monster, Bavaria, Stella Artois, Berlin Beer, Lowenbrau, Caf&eacute; Mauro and Evian on behalf of other brand owners.

General Soft Drinks Co Ltd in Malta is looking to recruit a&nbsp;Market Activator to join their team on a full-time basis.&nbsp;

JOB OUTLINE:&nbsp;
To develop the market and activate new outlets...

Market Activator / Merchandiser

General Soft Drinks Co Ltd in Malta is currently looking to recruit a&nbsp;Human Resources Executive (Training &amp; Development)&nbsp;to join their team on a full-time basis.&nbsp; 
 
Responsibilities:

<ul>
	<li style="margin-left: 8px;">Managing the Company&rsquo;s performance management programme which includes ensuring that all the employees have an approved and updated job description and training in place, and that final appraisals are carried out.</li>
	<li style="margin-left: 8px;">Providing company induction training for all company employees, outsourced workers and self-employed providing service to the company.</li>
	<li style="margin-left: 8px;">Supervising the maintenance of updated personal records of all employees by processing new hires, transfers, promotions, and terminations, both in employee files as well as HR systems.</li>
	<li style="margin-left: 8px;">Assisting the HR Manager on disciplinary and grievance issues where necessary.</li>
	<li style="margin-left: 8px;">Preparing HR reports and ensuring that these are issued within the stipulated timeframes.</li>
	<li style="margin-left: 8px;">Assisting the HR Manager by participating in the organisation of the Company&rsquo;s Training and Development programs and assisting in coordinating with departmental managers to ensure that statutory training requirements are met.</li>
	<li style="margin-left: 8px;">Implementing policies and procedures to provide an effective relations service and to encourage harmonious industrial relations within the Company.</li>
	<li style="margin-left: 8px;">Assisting the HR Manager on ad-hoc projects as required, such as the KPI process.</li>
</ul>

 
Requirements:

<ul>
	<li>Experience in giving Training and Training Development of Employees</li>
	<li>Expertise in building upon existing HR programs</li>
	<li>Excellent communication and negotiation skills</li>
	<li>Diploma in Human Resources or equivalent</li>
	<li>Experience on KPIs.</li>
</ul>
 
General Soft Drinks Co Ltd: 
General Soft Drinks Co Ltd is responsible for manufacturing a wide range of soft drinks across Malta. We do this for brands owned by The Coca-Cola Company (TCCC) including Coca-Cola, Diet Coke, Coke Zero, Fanta, Dr Pepper, Sprite, Schweppes, and Kristal. We are an independent Coca-Cola bottler and are the sole licensed bottler for products of TCCC in Malta. We employ over 240 people in Malta and Gozo at our manufacturing site, offices, and distribution centres. Our Company is committed to minimizing the environmental impact of our products and operations, with a particular focus on recycling, water stewardship energy, and climate protection. Through our sister company, GSD Marketing Ltd we sell and distribute TCCC products manufactured in Malta as well as import, sell and distribute other TCCC products including Nestea, Cappy Juices and Powerade. We also import, sell and distribute other brands including Monster, Bavaria, Stella Artois, Berlin Beer, Lowenbrau, Caf&eacute; Mauro and Evian on behalf of other brand owners.

General Soft Drinks Co Ltd in Malta is currently looking to recruit a&nbsp;Human Resources Executive (Training &amp; Development)&nbsp;to join their team on a full-time...

Job Opportunities

IT Junior Business Solution Specialist

IT Infrastructure, Operations & Security Manager

Customer Care Coordinator

Market Activator / Merchandiser

Human Resources Executive (Training & Development)