The General Soft Drinks Co Ltd (GSD)

General Soft Drinks Co Ltd: General Soft Drinks Co Ltd manufactures a wide range of soft drinks across Malta. We do this for brands owned by The Coca-Cola Company (TCCC) including Coca-Cola, Diet Coke, Coke Zero, Fanta, Dr Pepper, Sprite, Schweppes, and Kristal. We are an independent Coca-Cola bottler and are the sole licensed bottler for TCCC products in Malta. We employ over 240 people in Malta and Gozo at our manufacturing site, offices, and distribution centres. Our Company is committed to minimising the environmental impact of our products and operations, focusing on recycling. water stewardship energy and climate protection. Through our sister company, GSD Marketing Ltd we sell and distribute TCCC products manufactured in Malta as well as import, sell and distribute other TCCC products including Cappy Juices and Powerade. We also import. sell and distribute other brands including Monster, Bavaria, Stella Artois, Berlin Beer, Lowenbrau, and Cafe' Mauro on behalf of other brand owners.

To provide a very good service to our clients and ensure that all products are delivered in accordance with our quality standards.&nbsp;
 TASKS:&nbsp;&nbsp;
<ul>
<li>To effect deliveries in accordance with the day to day schedule stipulated by the Company or its representatives. Also, to abide by the delivery instructions on the delivery sheet.&nbsp;</li>
<li>To carry out the vehicle checks.&nbsp;</li>
<li>To check the safety of the load before leaving the Plant.&nbsp;</li>
<li>To drive carefully and courteously.&nbsp;</li>
<li>To maintain Company equipment in good order and condition.&nbsp;</li>
<li>To ensure the truck is kept clean inside and out.&nbsp;</li>
<li>To report vehicle faults immediately.&nbsp;</li>
<li>To know the correct procedures to carry out in the event of a vehicle accident and carry them out when the need arises.&nbsp;</li>
<li>To ensure that all invoices are signed by driver and also by the client. Also you need to check that the client wrote the name in full and filled out his ID card no.&nbsp;</li>
<li>To ensure that the outlet agrees with your all items delivered and empties collected figures i.e. pallets, separators, dollies, trays, kegs etc.&nbsp;</li>
</ul>
Requirements&nbsp;&nbsp;
<ul>
<li>Maltese and English Language&nbsp;</li>
<li>Maltese Licence C</li>
<li>CPC Licence</li>
</ul>

To provide a very good service to our clients and ensure that all products are delivered in accordance with our quality standards.&nbsp;
TASKS:&nbsp;&nbsp;

To effect deliveries in accordance with...

Delivery Drivers

The Sales Coordinator will be an integral part of the Sales Department, responsible for coordinating the day-to-day operations and administrative functions that support the team. This role serves as the central link between the Sales Department and other internal functions, as well as between different levels within the sales hierarchy. The Sales Coordinator will also provide administrative support to the National Sales Manager (NSM).
While the role is primarily focused on internal coordination and support, occasional direct interaction with clients is expected, particularly in support of key account processes and customer service activities.

Responsibilities:
<ul>
<li>Coordinate all administrative processes within the Sales Department, ensuring the smooth flow of documents and communication across teams.</li>
<li>Manage the preparation, distribution, and tracking of sales-related documentation, including account openings, returns, credit applications, event/equipment requests, and merchandising materials.</li>
<li>Conduct credit history checks on behalf of Sales Managers for account openings and credit assessments.</li>
<li>Maintain and regularly update key trackers and reports such as:</li>
</ul>
-	Parallel Trade Reports
-	HORECA Project Tracker
-	Cooler Distribution Tracker
-	Loan and Marketing Agreements Tracker
-	Sales Rebates and Commercial Reports
<ul>
<li>Organize and maintain digital and physical filing systems for contracts, certificates, presentations, and procedural documents, including those stored on the Document Management System.</li>
<li>Prepare and compile reports, presentations, and meeting packs for the National Sales Manager (NSM), ensuring materials are ready at least two working days before scheduled meetings.</li>
<li>Take minutes during meetings as required and circulate them within 72 hours.</li>
<li>Manage and support special projects and ad hoc tasks assigned by the NSM, ensuring timely follow-up and execution.</li>
<li>Maintain and update a Routine Report Matrix outlining all standard reports, their owners, and issue frequency across the business.</li>
<li>Support the NSM and Field Sales Manager (FSM) in strengthening relationships with business partners, agents, and franchisors.</li>
<li>Assist in coordinating participation in corporate events, trade shows, and regional meetings in collaboration with the Events Coordinator and marketing team.</li>
<li>Handle incoming sales and marketing inquiries via phone, email, or website and direct them appropriately.</li>
<li>Provide logistical and document support for internal and external presentations, quotes, and proposals as requested by the sales team.</li>
<li>Monitor team deadlines, follow-ups, and delegated workstreams to ensure timely completion of tasks and deliverables.</li>
<li>Act as the first point of contact in the Sales Department, managing calls, visitors, and communications with professionalism and discretion.</li>
</ul>

Requirements:
<ul>
<li>An Advanced Level of education would be considered an asset.</li>
<li>Strong computer literacy is essential, with a solid working knowledge of Microsoft Office applications, particularly Outlook, Excel, and Word.</li>
<li>Familiarity with enterprise systems such as SAP, C4C, Aforza CRM, and the Therefore document management system will be considered a strong asset.</li>
<li>Ability to quickly learn and adapt to internal platforms and digital tools used for document handling, reporting, and communication.</li>
<li>Well-organised, punctual, and dependable, with the ability to manage multiple priorities efficiently.</li>
<li>Approachable and professional, with strong interpersonal skills and the ability to engage across all levels of the organisation.</li>
<li>Clear and confident communicator, both verbally and in writing.</li>
<li>Discreet, trustworthy, and capable of handling sensitive information with confidentiality and care.</li>
<li>Positive, proactive, and team-oriented, with the maturity to anticipate needs and to support both daily operations and broader team objectives.</li>
<li>Prior experience in an administrative or coordination role is essential, preferably within a fast-paced, deadline-driven environment.</li>
<li>Previous exposure to the FMCG sector will be considered a significant advantage.</li>
</ul>

General Soft Drinks Co Ltd:
The General Soft Drinks Co Ltd is responsible for manufacturing a wide range of soft drinks across Malta. We do this for brands owned by The Coca Cola Company (TCCC) including Coca-Cola, Diet Coke, Coke Zero, Fanta, Dr. Pepper, Sprite, Schweppes, and Kristal. We are an independent Coca Cola bottler and are the sole licensed bottler for products of TCCC in Malta. We employ over 240 people in Malta and Gozo at our manufacturing site, offices, and distribution centers. Our Company is committed to minimizing the environmental impact of our products and operations, with a particular focus on recycling, water stewardship energy, and climate protection. Through our sister company, GSD Marketing Ltd we sell and distribute TCCC products manufactured in Malta as well as import, sell and distribute other TCCC products including Nestea, Cappy Juices and Powerade. We also import, sell and distribute other brands including Monster, Bavaria, Stella Artois, Berlin Beer, Lowenbrau, Café Mauro and Evian on behalf of other brand owners.

The Sales Coordinator will be an integral part of the Sales Department, responsible for coordinating the day-to-day operations and administrative functions that support the team. This role serves as...

Sales Coordinator

The ERP Specialist is a crucial role in supporting and maintaining the organization's ERP system. This position requires a strong understanding of ERP principles, technical expertise, and excellent problem-solving skills. The individual will be responsible for ensuring the smooth and efficient operation of the ERP system, providing technical support to end-users, and implementing system enhancements.

RESPONSIBILITIES:

ERP System Administration: 
•	Manage daily operations of the ERP system, including user access control, data integrity, and system performance monitoring.
•	Perform regular system backups and disaster recovery procedures.
•	Troubleshoot and resolve system issues and errors.
•	Maintain system security and implement necessary security measures.

User Support: 
•	Provide technical support to end-users on ERP system functionalities and processes.
•	Assist users in resolving issues and answering questions related to the ERP system.
•	Conduct user training sessions and create user manuals and guides.

System Enhancements: 
•	Participate in the evaluation and implementation of new ERP modules and functionalities.
•	Conduct system upgrades and patches as required.
•	Work with business users to identify and implement process improvements within the ERP system.

Data Management: 
•	Ensure data accuracy and integrity within the ERP system.
•	Perform data entry and data migration tasks as needed.
•	Generate reports and analyse data to identify trends and areas for improvement.

Project Management:
•	Participate in ERP-related projects, including system implementations, upgrades, and integrations.
•	Assist in the planning and execution of project tasks.
•	Monitor project progress and ensure timely completion.

Compliance:
•	Ensure compliance with all relevant industry regulations and best practices related to ERP systems.
•	Stay up to date on the latest ERP technologies and best practices.

General
•	Expected to be fully knowledgeable about the company policies and procedures and adhere.
•	Responsible for fostering a proactive culture by implementing ways of working that are aligned with best practices.
•	Adhere to the IT Change Management Policy and procedure.
•	Conduct research and propose to your superiors’ solutions for optimization of systems that will bring benefits to the business operations.
•	Maintain confidentiality with regards to information being processed, accessed, or stored.
•	To maintain cordial relationships and a constant flow of communications with all personnel within the company to ensure maximum co-operation and team spirit.
•	Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives.
•	Performing any other additional duties that may arise from time to time.
•	Actively participating and taking on the assigned roles in case of an emergency requiring the activation of Business Continuity Plans

SKILLS &amp; COMPETENCIES 
•	Diploma in IT/Computer Studies or an equivalent.
•	2 years of experience working with ERP systems, preferably in SAP and/or Microsoft Dynamics
•	Strong understanding of ERP principles
•	Experience with SQL and database management is a plus.
•	Relevant industry certifications (SAP and/or Microsoft Dynamics) are a plus.
•	A strong can-do attitude with a high level of motivation.
•	Strong analytical and problem-solving skills
•	Organized and self-motivated team player with an eye for detail
•	Excellent coordination and communication skills
•	Ambitious, good attitude, willing to learn and promote teamwork spirit.
•	Must be willing to be on-call.
•	Carries a resilient and proactive personality.
•	Ability to work unsupervised and on own initiative.
•	Ability to work under pressure and prioritise tasks.

The ERP Specialist is a crucial role in supporting and maintaining the organization's ERP system. This position requires a strong understanding of ERP principles, technical expertise, and excellent...

IT ERP Specialist

We are looking for a highly motivated individual to join our team as a Commercial Officer. The Commercial Officer will be responsible to:
<ul>
<li>Provide support for all stakeholders within the Finance Department as well as with other departments within the Company when applicable.</li>
<li>Assist in the maintenance and filing of commercial documents.</li>
<li>Open and maintain client trading accounts in system.</li>
<li>Monitor client account details in system to ensure that client information is complete and accurate for invoicing and contractual purposes.</li>
<li>Maintain tracking sheets and facilitate the approval workflow for commercial matters.</li>
<li>Update client data in accordance with requests submitted by the Sales Department.</li>
<li>Prepare customer price lists in relation to their agreement.</li>
<li>Oversee the distribution of agreements &amp; Addendums to clients.</li>
<li>Update tracking sheets for all contracts in process.</li>
<li>Record the collection of signed client contracts.</li>
<li>Assist in the monitoring of agreement terms.</li>
<li>Assist with the facilitation of payments.</li>
<li>Assist with the maintenance of pricing data.</li>
<li>Assist with the collection of any amounts owed to the Company.</li>
<li>Prepare client letters.</li>
<li>Schedule client meetings to discuss agreement performance.</li>
<li>Type routine correspondence, letters, contract addendums, etc.</li>
</ul>

We are looking for a highly motivated individual to join our team as a Commercial Officer. The Commercial Officer will be responsible to:

Provide support for all stakeholders within the Finance...

Commercial Officer

General Soft Drinks Co Ltd in Malta is looking to recruit an HR Administrator to join their team on a full-time basis for a one-year period. The HR Administrator will be required to support the HR Department in various HR processes. The chosen candidate will be the first point of contact for internal and external HR-related queries.
Main duties include:
<ul>
<li>Updating Time and Attendance records;</li>
<li>Maintaining personnel records;&nbsp;</li>
<li>Managing HR documents such as employment records and onboarding documentation;&nbsp;</li>
<li>Updating internal HR systems;</li>
<li>Preparing documentation for and submitting work permit applications;</li>
<li>Submitting Engagement and Termination forms.</li>
</ul>
Requirements: &nbsp;
<ul>
<li>Good communication skills;</li>
<li>Have strong time management skills;&nbsp;</li>
<li>Have an eye for detail;&nbsp;</li>
<li>Able to work on own initiative while working in a fast-paced environment;&nbsp;</li>
<li>Previous relevant experience, especially using Time &amp; Attendance software, or an HR-related qualification will be considered an asset.</li>
</ul>
 General Soft Drinks Co Ltd: The General Soft Drinks Co Ltd is responsible for manufacturing a wide range of soft drinks across Malta. We do this for brands owned by The Coca Cola Company (TCCC) including Coca-Cola, Diet Coke, Coke Zero, Fanta, Dr. Pepper, Sprite, Schweppes, and Kristal. We are an independent Coca Cola bottler and are the sole licensed bottler for products of TCCC in Malta. We employ over 240 people in Malta and Gozo at our manufacturing site, offices, and distribution centers. Our Company is committed to minimizing the environmental impact of our products and operations, with a particular focus on recycling, water stewardship energy, and climate protection. Through our sister company, GSD Marketing Ltd we sell and distribute TCCC products manufactured in Malta as well as import, sell and distribute other TCCC products including Nestea, Cappy Juices and Powerade. We also import, sell and distribute other brands including Monster, Bavaria, Stella Artois, Berlin Beer, Lowenbrau, Café Mauro and Evian on behalf of other brand owners.

General Soft Drinks Co Ltd in Malta is looking to recruit an HR Administrator to join their team on a full-time basis for a one-year period. The HR Administrator will be required to support the HR...

Human Resources Administrator (Temporary)

Provide executive support to the Deputy GM. The position involves interaction at all levels within the companies and access to sensitive and confidential information necessitating considerable use of tact, diplomacy, discretion, and judgment. The Business Support Executive will operate within the framework of policies, objectives, and budgets established by the Deputy GM.
TASKS:
<ul>
<li>To perform required preparation and research to produce briefing materials and information on all significant matters that require the Deputy GM’ s attention.</li>
<li>Review and be familiar with all reports, giving input to standardise and improve reports. Review reports to provide and Executive Summary and be able to flag any concerns to the Deputy GM.</li>
<li>To assist the Deputy GM in the monitoring of Company business plans and various department KPI’ s.</li>
<li>To ensure timely delivery of routine business monitoring reports and weekly KPI’ s from the various Departments and highlight action areas immediately.&nbsp;</li>
<li>To assist the Deputy GM in organising meetings, taking meeting minutes, circulating the minutes and follow up of the actions following the specific meeting.</li>
<li>To prepare and collate reports/presentations according to the brief of the Deputy GM.</li>
<li>To manage the timely and accurate completion of special ad hoc projects as assigned by the Deputy GM.</li>
<li>To assist the Deputy GM in the development of timely and adequate strategic plans with the Senior Management Team to advance all the company’ s mission and objectives and to promote revenue, profitability, and growth as an organization.&nbsp;</li>
<li>To maintain and update the office filing system and respective database. This includes electronic filing of documents. Ensure that important documents such as contracts, certificates, etc are saved in both hardcopy and softcopy</li>
<li>To act as the office gatekeeper, ensuring that calls and visitors are directed to the correct key people within the organisation and that such calls and visitors are handled in highly professional manner, thus leaving them with a positive first impression of the Company.</li>
</ul>
Requirements
<ul>
<li>Excellent Communicator</li>
<li>Ability to work under pressure</li>
<li>Multitasker</li>
<li>Prioritise workload</li>
<li>Attention to detail</li>
<li>Organisation and time management</li>
</ul>

Provide executive support to the Deputy GM. The position involves interaction at all levels within the companies and access to sensitive and confidential information necessitating considerable use of...

Business Support Executive (Deputy GM)

We are looking for a dedicated and experienced Senior Finance Officer to join our Finance Department. This role is pivotal in ensuring accurate accounting records for accounts payable, monthly management accounts, financial statements and VAT/Tax compliance by performing a variety of clerical and accounting work.
Main Responsibilities include:
1 .	To prepare monthly financial and operating statements to allow the review of the company’s financial performance
2 .	To assist in preparation of reports required by senior management.
3 .	To perform monthly balance sheet reviews.
4 .	To perform monthly reviews of the company’s accounts payable ageing reports and ensure suppliers’ payments are issued by the agreed payment terms.
5 .	To prepare bank reconciliations.
6 .	To work with other company departments and facilitate the preparation and interpretation of financial information and to check that the data prepared is compliant with financial and fiscal requirements and controls.
7 .	To file and maintain clerical records and reports pertinent to accounting and bookkeeping.
8 .	To prepare NSO statistics and surveys as required.
9 .	To perform inventory counts and ensure proper accounting and reporting related to inventory.
10 .	To liaise with the appointed external auditors to ensure a prompt and accurate preparation and execution of the statutory audit of the company’s finances.
 The ideal candidate should: - Be in the process of obtaining an ACCA Qualification.
- Have good experience with MS Office (particularly MS Excel).
- Possess excellent communication and team management skills.

General Soft Drinks Co Ltd:
The General Soft Drinks Co Ltd is responsible for manufacturing a wide range of soft drinks across Malta. We do this for brands owned by The Coca Cola Company (TCCC) including Coca-Cola, Diet Coke, Coke Zero, Fanta, Dr. Pepper, Sprite, Schweppes, and Kristal. We are an independent Coca Cola bottler and are the sole licensed bottler for products of TCCC in Malta. We employ over 240 people in Malta and Gozo at our manufacturing site, offices, and distribution centers. Our Company is committed to minimizing the environmental impact of our products and operations, with a particular focus on recycling, water stewardship energy, and climate protection. Through our sister company, GSD Marketing Ltd we sell and distribute TCCC products manufactured in Malta as well as import, sell and distribute other TCCC products including Nestea, Cappy Juices and Powerade. We also import, sell and distribute other brands including Monster, Bavaria, Stella Artois, Berlin Beer, Lowenbrau, Café Mauro and Evian on behalf of other brand owners.

We are looking for a dedicated and experienced Senior Finance Officer to join our Finance Department. This role is pivotal in ensuring accurate accounting records for accounts payable, monthly...

Senior Finance Officer

General Soft Drinks Co Ltd in Malta is looking to recruit a Market Activator to join their team on a full-time basis. JOB OUTLINE: To develop the market and activate new outlets within an assigned territory while promoting company products and maximizing profit by retaining and controlling the execution of existing outlets and better activation. &nbsp;&nbsp;
TASKS:&nbsp;&nbsp;
<ul>
<li>To ensure merchandising standards are consequently executed to the highest level and outlet stock is managed properly.&nbsp;</li>
<li>To take care of accurate product placement in customers' outlets, product rotation, and product displays expanding in outlets.&nbsp;</li>
<li>To take part in promotional actions and activities organized by the Sales and Marketing Department.&nbsp;</li>
<li>To place company assets and other Company Activation material as per business needs.&nbsp;</li>
<li>To execute and implement all channel strategies for existing customers.&nbsp;</li>
<li>To identify business opportunities and discuss such opportunities with the Channel Activation Manager.&nbsp;</li>
<li>To visit existing outlets on regular basis strictly in accordance with the calling sequence.&nbsp;</li>
<li>To ensure proper activation in every outlet as directed by the Channel Activation Coordinators so to optimize sales through marketing strategies.&nbsp;</li>
<li>To build strong business relationships with customer&nbsp;</li>
<li>To collect data/information about the market and report to the Channel Activation Coordinators. To report competition activity such as deals on packages launched, new equipment used, and other information we consider meaningful.&nbsp;</li>
<li>To manage the placement of assets and promotions according to Company standards, ensuring return on investment criteria.&nbsp;</li>
<li>To be a positive and effective member of the Activation team and strive to achieve Company objectives.&nbsp;</li>
<li>To perform other duties or responsibilities specified by the superior, resulting from the actual and specific requirements of the job in each location.&nbsp;</li>
<li>Respond to dissatisfied customers with prompt resolution of any product or service problems that may occur.&nbsp;</li>
<li>To handle damages as per company procedures.&nbsp;</li>
<li>To collect data on the stock in outlets when required and instructed by the Channel Activation Coordinator.&nbsp;</li>
<li>To support the Sales team with the coordination and monitoring of PICOS and Must Stock Lists.&nbsp;</li>
</ul>
 SKILLS &amp; COMPETENCIES:&nbsp;&nbsp;
<ul>
<li>Computer-literate.&nbsp;</li>
<li>Fluency in English and Maltese.&nbsp;</li>
<li>Valid Driving License in Category B.&nbsp;</li>
<li>Applicants must be in possession of own vehicle.&nbsp;</li>
<li>Excellent communication and negotiating skills.&nbsp;</li>
<li>Previous experience in the food and beverage industry is preferred.&nbsp;</li>
<li>Outgoing and pleasant disposition.&nbsp;</li>
</ul>
 General Soft Drinks Co Ltd: The General Soft Drinks Co Ltd is responsible for manufacturing a wide range of soft drinks across Malta. We do this for brands owned by The Coca Cola Company (TCCC) including Coca-Cola, Diet Coke, Coke Zero, Fanta, Dr. Pepper, Sprite, Schweppes, and Kristal. We are an independent Coca Cola bottler and are the sole licensed bottler for products of TCCC in Malta. We employ over 240 people in Malta and Gozo at our manufacturing site, offices, and distribution centers. Our Company is committed to minimizing the environmental impact of our products and operations, with a particular focus on recycling, water stewardship energy, and climate protection. Through our sister company, GSD Marketing Ltd we sell and distribute TCCC products manufactured in Malta as well as import, sell and distribute other TCCC products including Nestea, Cappy Juices and Powerade. We also import, sell and distribute other brands including Monster, Bavaria, Stella Artois, Berlin Beer, Lowenbrau, Café Mauro and Evian on behalf of other brand owners.

General Soft Drinks Co Ltd in Malta is looking to recruit a Market Activator to join their team on a full-time basis. JOB OUTLINE: To develop the market and activate new outlets within an assigned...

Market Activator / Merchandiser

As the IT Operations Support Officer, you will be an integral member of the IT Infrastructure &amp; Operations Team, which forms part of the IT Department. You will report directly to the Senior IT Operations Support Officer. The position requires you to learn the business applications &amp; processes to enable you to support business users with queries, issues that arise and projects that will be assigned. Your area of focus will be Desktop Management, procurement, IT Inventory &amp; Help Desk.	
TASKS:
Service Desk &amp; Support 
<ul>
<li>Log, prioritize, assign and follow-up of all service calls on computer hardware.</li>
<li>Troubleshoot system and computer problems, diagnosing and solve issues in a timely manner.</li>
<li>Assist team members and Business users with their IT needs.</li>
<li>Monitor the IT ticketing system and submit progress reports to the Team leader on a weekly basis.</li>
</ul>
Hardware &amp; Software Management 
<ul>
<li>Keep track of all computer hardware and software licenses.</li>
<li>Ensure that IT Stores is always kept in order and ensure adequate level of stock.</li>
<li>Procure and ensure sufficient inventory of computer-related supplies.</li>
<li>Prepare and ensure that purchase orders and invoices are processed as per company procedure and in a timely fashion.</li>
</ul>
Infrastructure &amp; Systems:
<ul>
<li>Oversee and maintain equipment such as video conferencing equipment and PABX system to ensure all is working in optimal condition.</li>
</ul>
User Onboarding &amp; Offboarding:
<ul>
<li>To prepare the necessary hardware and software for new employees.</li>
<li>To ensure that all hardware is collected and checked when an employee is terminated, and accounts are disabled in a timely fashion.</li>
</ul>
Documentation &amp; Training:
<ul>
<li>Upkeeping of technical documentation and maintain proper comprehensive emergency procedures.</li>
<li>Document procedures, and technical documentation.</li>
<li>To participate in induction courses and deliver the basic information of how the IT Operations function operates and how users are to report issues.</li>
</ul>
Administrative Support:
<ul>
<li>To provide administrative support and housekeeping activities</li>
</ul>
General:
<ul>
<li>Be knowledgeable of the company polices &amp; procedures.</li>
<li>Adhere to the IT Change Management Policy ad procedure.</li>
<li>Conduct research and propose to the Group IT Manager solutions for optimisation of systems that will bring benefits to the business operations.</li>
<li>Maintain confidentiality with regards to information being processed, accessed, or stored.</li>
<li>Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives.</li>
</ul>
SKILLS &amp; COMPETENCIES:
<ul>
<li>A Diploma/Advanced Diploma in IT/Computer Studies or an equivalent.</li>
<li>Good written and verbal communication skills.</li>
<li>Ambitious, good attitude, willing to learn and teamwork spirit.</li>
<li>Problem-solving skills and eye for detail.</li>
<li>Knowledge of how to repair and configure PCs and Laptops.</li>
<li>Knowledge of ITIL processes.</li>
<li>Sound Experience in Microsoft platforms and products such as Microsoft Office 365 &amp; other Microsoft Products.</li>
<li>Willing to work in multi-site organisations environment.</li>
<li>Must be willing to be on-call and travel to off-sites.</li>
</ul>

As the IT Operations Support Officer, you will be an integral member of  the IT Infrastructure &amp; Operations Team, which forms part of the IT Department. You will report directly to the Senior IT...

IT Operations Support Officer

This multifaceted role demands a blend of technical prowess, leadership acumen, and strategic thinking. The ideal candidate will be a hands-on leader adept at navigating change, managing budgets, tracking KPIs, fostering a successful team, and ensuring robust IT infrastructure and security.
TASKS:
1.	Hands-on:
•	Manage and maintain IT infrastructure: Oversee the smooth operation of servers, networks, storage, and other critical systems.
•	Implement and maintain security controls: Enforce security policies, configure firewalls, manage access controls, and conduct vulnerability assessments to safeguard sensitive data.
•	Troubleshoot and resolve IT issues: Diagnose and resolve technical problems efficiently, minimizing downtime and ensuring system availability.
•	Stay abreast of evolving technologies: Continuously learn and adapt to emerging trends in infrastructure and security solutions.
2.	Change Management:
•	Lead and manage IT infrastructure and security changes: Develop and execute comprehensive change management plans to minimize disruption and ensure successful implementation.
•	Communicate effectively with stakeholders: Clearly explain technical concepts to both technical and non-technical audiences, fostering collaboration and buy-in.
•	Train and support users: Provide clear and concise training on new technologies and processes, ensuring user proficiency and maximizing system utilization.
3.	Budgeting: 
•	Develop and manage IT infrastructure and security budgets: Allocate resources effectively, considering long-term needs, potential return on investment (ROI), and cost optimization.
•	Negotiate with vendors and service providers: Secure the best possible deals for hardware, software, and security solutions.
•	Monitor and track IT expenditures: Identify cost-saving opportunities and ensure adherence to budgetary constraints.
4.	KPIs:
•	Define and track key performance indicators (KPIs): Establish relevant metrics to measure the effectiveness and efficiency of IT infrastructure and security operations.
•	Analyze data and generate reports: Regularly evaluate KPI performance and provide insights to management for informed decision-making.
•	Continuously improve processes and systems: Leverage data-driven insights to identify areas for improvement and optimize performance.
5.	Leadership:
•	Provide strategic direction and vision: Shape the future of IT infrastructure and security, aligning with organizational goals and objectives.
•	Motivate and inspire team members: Foster a positive and collaborative work environment, promoting teamwork and individual growth.
•	Delegate tasks effectively: Empower team members and assign responsibilities based on strengths and skillsets.
6.	Mentoring:
•	Provide guidance and support to junior team members: Share knowledge, expertise, and career advice to help them develop their technical and professional skills.
•	Offer constructive feedback: Help team members identify areas for improvement and support their professional development.
•	Promote a culture of continuous learning: Encourage team members to stay up-to-date with industry trends and actively participate in professional development opportunities.
7.	Recruitment:
•	Develop and implement recruitment strategies: Identify and attract top talent for IT infrastructure and security positions.
•	Conduct interviews and assess candidates: Evaluate technical skills, cultural fit, and potential for success within the team.
•	Onboard new hires: Provide effective onboarding programs to integrate new team members seamlessly and ensure their success.
8.	General: 
•	Be knowledgeable and adhere to the company polices &amp; procedures.
•	Maintain confidentiality with regards to information being processed, accessed, or stored.
•	Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives.
SKILLS &amp; COMPETENCIES
•	Bachelor’s Degree/Diploma in IT/Computer Studies or an equivalent.
•	Minimum 4 years’ experience in a Team Leader or Management position.
•	Has the ability to drive the team deliver projects within the stipulated timelines and with quality.
•	Must have strong communication.
•	Must have strong problem-solving skills.
•	Ambitious, good attitude, willing to learn and promote teamwork spirit.
•	Experience in IT Networking &amp; IT Security methodologies.&nbsp;
•	Experience in Data Centre Infrastructure such as Servers, Storage, Clustering and Network Appliances.
•	Experience in Data Centre Applications such as VMware, Veeam, VPN, 3CX PABX Systems, and other relevant services
•	Experience in ITIL Processes &amp; IT Operations best practices.
•	Sound Experience in Microsoft platforms and products such as Microsoft Office 365 &amp; Advanced Threat Protection.
•	Experienced working in multi-site organisations environment.
•	Must be willing to be on-call and travel to off-sites.

This multifaceted role demands a blend of technical prowess, leadership acumen, and strategic thinking. The ideal candidate will be a hands-on leader adept at navigating change, managing budgets,...

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