The ERP Specialist is a crucial role in supporting and maintaining the organization's ERP system. This position requires a strong understanding of ERP principles, technical expertise, and excellent problem-solving skills. The individual will be responsible for ensuring the smooth and efficient operation of the ERP system, providing technical support to end-users, and implementing system enhancements.

RESPONSIBILITIES:

ERP System Administration:

• Manage daily operations of the ERP system, including user access control, data integrity, and system performance monitoring.

• Perform regular system backups and disaster recovery procedures.

• Troubleshoot and resolve system issues and errors.

• Maintain system security and implement necessary security measures.

User Support:

• Provide technical support to end-users on ERP system functionalities and processes.

• Assist users in resolving issues and answering questions related to the ERP system.

• Conduct user training sessions and create user manuals and guides.

System Enhancements:

• Participate in the evaluation and implementation of new ERP modules and functionalities.

• Conduct system upgrades and patches as required.

• Work with business users to identify and implement process improvements within the ERP system.

Data Management:

• Ensure data accuracy and integrity within the ERP system.

• Perform data entry and data migration tasks as needed.

• Generate reports and analyse data to identify trends and areas for improvement.

Project Management:

• Participate in ERP-related projects, including system implementations, upgrades, and integrations.

• Assist in the planning and execution of project tasks.

• Monitor project progress and ensure timely completion.

Compliance:

• Ensure compliance with all relevant industry regulations and best practices related to ERP systems.

• Stay up to date on the latest ERP technologies and best practices.

General

• Expected to be fully knowledgeable about the company policies and procedures and adhere.

• Responsible for fostering a proactive culture by implementing ways of working that are aligned with best practices.

• Adhere to the IT Change Management Policy and procedure.

• Conduct research and propose to your superiors’ solutions for optimization of systems that will bring benefits to the business operations.

• Maintain confidentiality with regards to information being processed, accessed, or stored.

• To maintain cordial relationships and a constant flow of communications with all personnel within the company to ensure maximum co-operation and team spirit.

• Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives.

• Performing any other additional duties that may arise from time to time.

• Actively participating and taking on the assigned roles in case of an emergency requiring the activation of Business Continuity Plans

SKILLS & COMPETENCIES

• Diploma in IT/Computer Studies or an equivalent.

• 2 years of experience working with ERP systems, preferably in SAP and/or Microsoft Dynamics

• Strong understanding of ERP principles

• Experience with SQL and database management is a plus.

• Relevant industry certifications (SAP and/or Microsoft Dynamics) are a plus.

• A strong can-do attitude with a high level of motivation.

• Strong analytical and problem-solving skills

• Organized and self-motivated team player with an eye for detail

• Excellent coordination and communication skills

• Ambitious, good attitude, willing to learn and promote teamwork spirit.

• Must be willing to be on-call.

• Carries a resilient and proactive personality.

• Ability to work unsupervised and on own initiative.

• Ability to work under pressure and prioritise tasks.