As the IT Operations Support Officer, you will be an integral member of the IT Infrastructure & Operations Team, which forms part of the IT Department. You will report directly to the Senior IT Operations Support Officer. The position requires you to learn the business applications & processes to enable you to support business users with queries, issues that arise and projects that will be assigned. Your area of focus will be Desktop Management, procurement, IT Inventory & Help Desk.
TASKS:
Service Desk & Support
Hardware & Software Management
Infrastructure & Systems:
User Onboarding & Offboarding:
Documentation & Training:
Administrative Support:
General:
Be knowledgeable of the company polices & procedures.
Adhere to the IT Change Management Policy ad procedure.
Conduct research and propose to the Group IT Manager solutions for optimisation of systems that will bring benefits to the business operations.
Maintain confidentiality with regards to information being processed, accessed, or stored.
Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives.
SKILLS & COMPETENCIES:
A Diploma/Advanced Diploma in IT/Computer Studies or an equivalent.
Good written and verbal communication skills.
Ambitious, good attitude, willing to learn and teamwork spirit.
Problem-solving skills and eye for detail.
Knowledge of how to repair and configure PCs and Laptops.
Knowledge of ITIL processes.
Sound Experience in Microsoft platforms and products such as Microsoft Office 365 & other Microsoft Products.
Willing to work in multi-site organisations environment.
Must be willing to be on-call and travel to off-sites.