This role offers an exciting opportunity for a driven and tech-savvy individual to contribute to the success of our organization by bridging the gap between IT and business needs. As an IT Junior Business Solutions Specialist, you will play a key role in identifying business challenges, developing, and implementing IT solutions, and driving positive change. 

RESPONSIBILITIES: 

Hands-on Support:  

• Assist with data collection and analysis to identify business challenges and opportunities for improvement. 
• Participate in the development and implementation of IT solutions, including software selection, configuration, and testing. 
• Provide technical support to internal users and assist with troubleshooting issues. 
• Conduct user training and documentation for new systems and processes. 

Change Management:  

• Support the development and implementation of change management plans for IT solutions. 
• Communicate effectively with stakeholders to ensure understanding and adoption of new technologies and processes. 
• Assist with user training and change management activities. 

Budgeting and KPIs:  

• Assist with the development and monitoring of IT project budgets. 
• Track key performance indicators (KPIs) for IT solutions and report on progress towards objectives. 
• Conduct cost-benefit analysis for proposed IT solutions. 

Assisting the Business Technology Manager:  

• Manage assigned projects and tasks independently with minimal supervision. 
• Attend meetings, take notes, and prepare reports as needed. 
• Conduct research and prepare presentations on relevant IT topics. 
• Stay up to date on the latest IT trends and technologies. 

GENERAL  

• Expected to be fully knowledgeable about the company policies and procedures and adhere. 
• Responsible for fostering a proactive culture by implementing ways of working that are aligned with best practices. 
• Adhere to the IT Change Management Policy and procedure. 
• Conduct research and propose to your superiors’ solutions for optimization of systems that will bring benefits to the business operations. 
• Maintain confidentiality with regards to information being processed, accessed, or stored. 
• To maintain cordial relationships and a constant flow of communications with all personnel within the company to ensure maximum co-operation and team spirit. 
• Perform all duties to ensure the deliverables are achieved for the success of the department and its initiatives. 
• Performing any other additional duties that may arise from time to time. 
• Actively participating and taking on the assigned roles in case of an emergency requiring the activation of Business Continuity Plans 

SKILLS & COMPETENCIES  

• Diploma in IT/Computer Studies or an equivalent. 
• Experience in Project Management. 
• Strong communication and problem-solving skills. 
• Experience dealing with external stakeholders. 
• Ambitious, good attitude, willing to learn and promote teamwork spirit. 
• Sound Experience in Microsoft platforms and products i.e., Word, Excel, and PowerPoint. 
• Experienced working in multi-site organisations environment.