JOB OUTLINE:      The Services Executive is responsible for the daily running, of the Cold Drinks Section within the Services Department including Coffee equipment, Dispense, Coolers and the Vending Operation.

TASKS:

1. Plan and schedule installation/dismantling together with the Services Manager on a weekly basis.
2. To schedule site visits as requested by the Services Manager to ensure that all new installations are carried out as planned with respect to location, infrastructure/environment, space and any preparations needed prior to the equipment installations.
3. Plan and schedule work rosters together with the Workshop / Movements & Calls Executive for all department technicians for the following week, considering installations/dismantling, leave and sick leave.
4. Plan and schedule equipment distribution schedule together with the Services Manager and other stakeholders, for all coolers / vending machines / events equipment / for the following week to be sent by Thursday every week to the Sales Team. Clients to be informed via a call  of the delivery schedule at least 24 hours in advance.
5. To be able to communicate clearly objectives to subordinates and ensure that financial and operational targets are met consistently.
6. Allocate and schedule preventive maintenance calls to ensure a maximum machine uptime.
7. To prepare reports that may be requested by the Department Manager as well as any other report concerning the Department.
8. To monitor the daily service calls and to follow-up on repetitive calls to identify the root cause of the problem.
9. To ensure that Calls Ticketing System is used by all technicians; calls, installations & workshop respectively, and calls tickets are filled in promptly and correctly by cold drinks technicians in order to have an updated control program at all times.
10. To ensure that all installation documents are duly filled and signed by all required parties in the Calls Ticketing System within the CRM system.
11. To ensure that all personnel in the Cold Drinks Department are conducting themselves in a presentable way: eg: uniforms must be clean, clients are addressed in a professional manner.
12. Prepare an annual leave plan for the entire department, to confirm the payrolls on a daily basis and to ensure that leave forms are approved prior to leave date.
13. To support good communication channels with technicians and Department Manager
14. To carry out and participate in stock take as required with the Finance Department.
15. To ensure that all Cold Drinks employees are properly trained to carry out their duties according to local Health & Safety Regulations.
16. To carry out other reasonable duties that are requested other, than those listed hereto.
17. Issue a report to the Department Manager with respect to personnel that are not adhering to company rules.

SKILLS & COMPETENCIES

1. A Level standard education.
2. Meticulously organized.
3. Good communication skills.
4. Able to work under pressure with minimum supervision & on own initiative.
5.  Minimum 2 years’ experience in customer care or customer relations.
6. Proficient in IT systems, Microsoft Office Tools
7. Good customer relation skills.